CSNSW Operating ManualsCustodial Operations Policy and Procedures (COPP)
The documents listed below are hosted by Corrective Services NSW. Each title opens its individual PDF on the official government website.
1. Reception
2. OIMS, alerts, and non-associations
3. Management of specific inmates
- 3.1 Separation of inmates
- 3.2 Protective Custody
- 3.3 Special management area placement (SMAP)
- 3.4 Segregation
- 3.5 HS, EHS, EHRR, NSI, AA and Cat 5
- 3.6 Extreme threat inmates
- 3.7 Management of inmates at risk of self-harm or suicide
- 3.8 Transgender and intersex inmates
- 3.9 Extended supervision orders
- 3.10 Aged and frail inmate
- 3.11 Behaviour management
4. Inmate property
5. Inmate accommodation
6. Inmate health and wellbeing
- 6.1 JH&FMHN notifications
- 6.2 Hospitalisation of inmates
- 6.3 Inmate health needs
- 6.4 Opioid substitution treatment
- 6.5 Infectious and communicable diseases
- 6.6 Notifiable disease
- 6.7 Condoms and dental dams
- 6.8 Medications
- 6.9 Inmates with disabilities
- 6.10 Hunger strikes
- 6.11 Daily exercise and time out of cell
- 6.12 Sun protection for inmates
- 6.13 End of life care for inmates
7. Managing female inmates
8. Inmate communications and activities
- 8.1 Inmate mail
- 8.2 Inmate telephones
- 8.3 Inmate computers
- 8.4 Inmate libraries
- 8.5 Photos of inmates
- 8.6 Live entertainment for inmates
- 8.7 Inmate financials
- 8.8 Inmate publications and magazines
- 8.9 Inmates conducting a business
- 8.10 Family video contac
- 8.11 Issue of TAFEcards
- 8.12 Hairdressing and hygiene
- 8.13 Art, craft, hobbies, materials and sales
- 8.14 Inmate buy-ups
- 8.15 Inmate barbecues
- 8.16 Inmate tablets
9. Processing inmate requests, applications and complaints
- 9.1 Inmate applications and requests
- 9.2 Application for financial assistance for families of inmates
- 9.3 Application for compassionate leave
- 9.4 Application for crisis payments
- 9.5 Requests for private medical practitioners
- 9.6 Inmate complaints to the Ombudsman
- 9.7 Corrective services support lin
- 9.8 Inmate development committees
10. Visits to correctional centres
- 10.1 Visits to inmates by family and friends
- 10.2 Visitor restrictions and prohibitions
- 10.3 Visits program, service and training provider
- 10.4 Case visits and compassionate inter-centre visits
- 10.5 Visits from legal practitioners and their employees or agents
- 10.6 Visits by chaplains
- 10.7 Visits by diplomatic, consular and foreign officials
- 10.8 Visits from officials
- 10.9 Inter-centre visits by staff
- 10.10 Visitor complaints
- 10.11 Managing child visitors
- 10.12 Authorised contractor visitors
11. Cultural and linguistic diversity
12. Inmate programs and services or case management
13. Serious incidents
- 13.1 Serious incident reporting
- 13.2 Medical emergencies
- 13.3 Death in custody
- 13.4 Assaults
- 13.5 Fires
- 13.6 Escapes
- 13.7 Use of force
- 13.8 Crime scene preservation
- 13.9 Video evidence
- 13.10 Erroneous release and unlawful detention
- 13.11 Discovery and disposal of drugs
- 13.13 Correctional Centre Command Posts
- 13.14 Mandatory Disease Testing
14. Inmate misconduct and discipline
15. Safety in correctional centres
16. Security
- 16.1 Correctional centre gates
- 16.2 Information affecting security
- 16.3 Computer equipment and software
- 16.4 Commissioned security systems
- 16.5 Night inspections of correctional centres
- 16.6 Armoury and armed posts
- 16.7 Interview room security
- 16.8 Health centre security
- 16.9 Security during construction and maintenance
- 16.10 Auditing CSI security systems
- 16.11 Security risks, manufacture weapons, and means of escape
- 16.12 Inmate informants
- 16.13 Immediate action teams
- 16.14 Daily security reporting
- 16.15 Unmanned aerial vehicles (drones)
- 16.16 Mobile phones and other devices
- 16.17 Removal of inmates from roofs or other heights
17. Searching
18. Inmate drug and alcohol testing
19. Escorts
20. Legal and court matters
- 20.1 AVOs
- 20.2 Court matters
- 20.3 Inmates voting right
- 20.4 AVL for legal and court matters
- 20.5 Recording interviews with inmates
- 20.6 Inmate interviews by police and other government agencies
- 20.7 Service of legal documents
- 20.8 Access to legal resources and documents
- 20.9 Supply of court transcripts
- 20.10 Inmate access to police records
- 20.11 CSNSW staff at coronial inquests
- 20.12 Designated terrorism evidence
21. Governance and staff administration
- 21.1 Staff dress and grooming
- 21.2 Staff rotation
- 21.3 Identification badges
- 21.4 Kirpans
- 21.5 Handover procedures
- 21.6 Corporate video conferencing
- 21.7 Contemporaneous notebooks
- 21.8 Local operating procedures
- 21.9 Governance structures
- 21.10 Child protection
- 21.11 Boards and tribunals
- 21.12 Media
- 21.13 Correctional centre variations
- 21.15 Contacting staff during extended absence
- 21.16 Staff administration